9 warning signs your employees need language training
Communication lives right at the heart of every business. It fuels everything you do from strategy to execution. Without clear communication your entire organization may suffer a business loss:
1. You have a diverse workforce
A diverse, multilingual workforce is definitely worth celebrating. Keeping everyone informed about their roles, basic responsibilities, policies, and safety protocols is both a liability and a major challenge for productivity across the organization.
Solving this challenge involves a focused effort across your entire business to shift employees’ perception of language training.
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A loss of revenue.
A loss of productivity.
A loss of a customer.
A loss of an employee.
A loss of credibility.
These are losses no organization can afford.
When you add a language barrier to the equation, things get even more complicated. What if you’re communicating to a coworker, boss, or customers in a language you don’t speak very well?
If you’re worried your organization might have a language problem, it’s time to do an honest assessment.
9 signs you may have a language problem
Do multilingual employees fully understand safety policies and protocols? How does that impact their daily tasks and your ability to retain them?
Safety compliance in a multilingual workplace is a critical and expensive problem to solve. Depending on the severity of the incident, miscommunicating a seemingly simple safety protocol can cost hundreds of thousands in compliance penalties.
2. On-the-job safety incidents have increased
Are you fully aware of the languages your customers speak? Have you ever lost a customer due to a language barrier that provided a bad experience? Do you understand the role of communication in each of your customers’ local cultures?
Your answers to these questions may reveal a clear need for language training that truly immerses your employees in daily speaking practice with native speakers to truly understand the preferences of your customers.
3. Customer service is compromised
Research shows that 60% of employees will stick with an employer if they provide language training as part of their professional development programs. Meanwhile, only 30% of companies actively make that investment.
A holistic retention strategy includes language training as an additional element of professional development across your business.
4. Employee turnover is on the rise
Language barriers are presented in many forms on-the-job. One common result of miscommunication comes in the form of misunderstood job expectations.
This often means lowered productivity, more mistakes on the job, and general frustration from your broader teams. Operationally, you may default to lowering expectations for Limited English Proficiency (LEP) employees, which can damage morale and result in higher turnover.
5. Lowered job expectations
Since you’re already investing time and resources into training LEP employees, it makes perfect sense to retain those employees. Adding language training to your employee development plan can go a long way to show every employee you are invested in their future with your company.
6. Employee onboarding takes longer
When language barriers are a hurdle for career advancement, your employees will be less engaged in their work and are less likely to pursue advancement within your organization. Create a win-win situation for your employees. Use language training to help them take the next best step for their career.
7. LEP team members' careers have stalled
Do you have a collaboration and productivity problem across your global teams? Language barriers could be at play, while your employees look to you for an effective training solution.
A recent survey of Rosetta Stone Enterprise users showed two of the most desired outcomes include teamwide collaboration (66% of respondents) and improved verbal communication (68% of respondents) with teammates.
8. Collaboration is an ongoing challenge
Drive down language training costs across your organization
Attract and retain top-tier talent
Improve communication and collaboration
Foster a customer-obsessed work culture
With enterprise language solutions from Rosetta Stone you can:
Regardless of industry, language barriers present a complex problem to solve for any organization.
The good news is that flexible, immersive language tools help set your team up for success by maximizing collaboration and employee engagement in a way that aligns with your larger business strategy.
Leading brands use language solutions from Rosetta Stone Enterprise
Is your hiring strategy impacted by language challenges across your business? As you look to fill future roles and grow your business abroad, it’s critical to take stock of how language barriers will impact employee performance, compliance, retention and growth.
9. Future employees face similar obstacles